Privacy Policy

Last Updated: May 2018

TheAgencyServices, Inc. ("The Agency") understands that you care about how information about you is collected and used. We believe your privacy is important and maintaining your trust is our top priority.

This Privacy Policy is meant to help you understand our online information practices as well as the decisions you may make regarding how your information is collected and used when viewing our websites and their sub-domains.

We collect information to improve our services and provide better experiences to all our users. The Agency collects both personal information and non-personal information. 

“Personal Information” is information that can be used to identify, locate, or contact you, either directly or indirectly, alone or with other information. It also includes other information that may be associated with Personal Information. We collect the following types of Personal Information:

• Contact information that allows us to communicate with you, such as your full name, postal addresses, email addresses, social media website user account names, telephone numbers, or other addresses at which you receive communications from or on behalf of The Agency.
• Financial Account Information as needed to process payments for our services, such as your credit or debit card number, expiration date, and card verification number.

“Non-Personal information” is information that, alone, cannot be used to identify or contact you. Such non-Personal information may include, for example, gender, birth date, or zip code. You may be asked to submit non-Personal information with Personal information or separately.

We collect such information in two ways: 1) Information you provide; and 2) Information we receive from your use of our Services.

We collect Personal Information when you:

• Send us any written or electronic communication (via an email or other website database form);
• Complete a user account;
• Create shopping cart data, as and when available;
• Subscribe to newsletters.

When you use our services, we may collect certain information as described below for such purposes as improvement of our products and services, troubleshooting bugs, providing the services, tracking usage, and improving overall performance of the services. Such information may include IP address, profile information, aggregate user data, technical session information, information about your computer, hardware, or mobile device, demographic information including gender, zip code, and navigational data including log files, server logs, and other data. If you arrived at our website via a link from another webpage, we may receive aggregate or otherwise anonymous statistical information about your visit to our site.

When you use The Agency services, we collect certain information by automated or electronic means, using technologies such as cookies, pixel tags and web beacons, browser analysis tools, and web server logs. As you use our website, your browser communicates with servers operated by us, our business partners and service providers to coordinate and record the interactivity and fill your requests for services and information.

The information from cookies and related technology is stored in web server logs and in web cookies kept on your computers, which are then transmitted back to our website by your computers.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

The Agency uses information to:

• Operate and improve our websites and services;
• Provide customers with offers for products and services from The Agency, including offers based on variables such as stated and anticipated customer interests;
• Facilitate orders for products or services;
• Evaluate eligibility of customers for certain offers, products or services;
• Track redemption of products or services and perform other analytics;
• Provide customer support, including to our merchants or business partners;
• Fulfill requests for The Agency products or services;
• Send you reminders, technical notices, updates, security alerts and support and administrative messages service bulletins, or marketing;
• Manage our everyday business needs such as website administration, fulfillment, analytics, fraud prevention, enforcement of our corporate reporting obligations, Terms and Conditions or to comply with the law; and
• Aggregate anonymous data from our Services used for benchmarking and to improve the Services

If you do not want to be on our mailing list, you can opt out anytime by sending an email to support@theagency.com. From time to time, we may use your personal information to send important notices to our customers regarding material changes to our terms, conditions, and policies or purchased products and services which you may not opt out of receiving if you are a current customer.

We do NOT share, sell, rent or trade Personal information with third parties for their own promotional purposes, and will only share Personal Information as outlined herein or with your consent.

We may disclose your Personal Information to our service providers that provide services for us such as sending emails on our behalf and processing payments. Our service providers are bound by law or contract to protect the Personal Information and are only allowed to use the Personal Information in accordance with the terms of our service agreements with them.

We may aggregate and/or anonymize information collected via our services or other means so that the information does not identify you. Our use and disclosure of aggregated, anonymized, and other non-Personal information is not subject to any restrictions under this Privacy Policy, and we may disclose it to others without limitation for any legal purpose.

You can access, update and delete your Personal Information, including financial information, by sending us an email at support@theagency.com.

We will retain your information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

The security of your personal information is important to us. We have implemented reasonable administrative, technical, and physical security measures to protect against the unauthorized access, destruction or alteration of your information. Despite our best efforts, however, no security measures are 100% impenetrable.

When you use or interact with any of our services, you consent to the data processing, sharing, transferring and uses of your information as outlined in this Privacy Policy. Regardless of the country where you reside, you authorize us to transfer, process, store and use your information in countries other than your own in accordance with this Privacy Policy and to provide you with services. Some of these countries may not have the same data protection safeguards as the country where you reside.

We may process information related to individuals in the EU/EEA and may transfer that information from the EU/EEA through various compliance mechanisms, including data processing agreements based on the EU/EEA Standard Contractual Clauses. By using our Services, you consent to us transferring information about you to these countries.

We may update this policy from time to time, so you should check it periodically. Modifications will be posted to the Privacy Policy on The Agency website (www://theagency.com). If we make any material changes we will notify you by means of notice on the website when a change is made. Your continued use of our services signifies your acceptance of our Privacy Policy as modified.

If you have any questions, suggestions or wish to make a complaint, you may contact us at:

The Agency
6320 Canoga Ave., Suite 200,
Woodland Hills, CA 91367

Or email us at:

support@theagency.com