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Privacy Policy

Last Updated: February 2025

At TheAgencyServices, Inc. ("The Agency"), we are committed to safeguarding your personal data. We acknowledge that privacy is a fundamental right, and maintaining your trust remains a top priority for us. This Privacy Policy provides transparency regarding how we collect, use, disclose, and protect your personal and non-personal information when you interact with our website and related services.

This document will help you understand the choices available to you concerning the information you share with us, ensuring that you remain in control of your data.

The Agency Contact Information

For any privacy-related inquiries, please contact us at:

The Agency

303 Park Ave S. Suite 1100

New York, NY 10010

Email: support@theagency.com

Information We Collect

We gather data to optimize our services and deliver an improved user experience. Our data collection is categorized into Personal Information and Non-Personal Information:

Personal Information

This includes details that can directly or indirectly identify you. It encompasses:

Contact Information: Full name, mailing address, phone number, email address, and social media profiles.
Payment & Financial Data: Credit or debit card details, billing addresses, and transaction records required for payment processing.
Account Credentials: Username, password, and other login information for secure access to our services.

Non-Personal Information

This refers to anonymous data that does not directly identify you. Examples include:

Demographic Data: Age, gender, language preferences, and region.
Browsing Information: Device type, browser type, IP address, referring pages, and time spent on different sections of our website.
Aggregated Analytics: Clickstream behavior, heatmaps, and general user trends that help us refine our services.

We collect data in two primary ways:

Directly from You: - When you provide information through forms, sign-ups, surveys, or transactions.
Automatically Through Your Interaction with Our Website – Using cookies, tracking technologies, and log files.

Data You Provide to Us

We collect personal data when you engage in activities such as:

Sending inquiries via email, contact forms, or support tickets.
Subscribing to newsletters and promotional updates.
Registering for an account and managing your profile settings.
Completing payment transactions for services.
Providing feedback through surveys or user experience studies.

Automatically Collected Data

Certain information is collected automatically when you visit our website:

Technical Data: - This includes IP addresses, browser types, operating systems, and device information.
Usage Data: – Actions performed on the website, pages visited, time spent, clicks, and scrolling behavior.
Referring Information: The URL that directed you to our site and interactions with embedded third-party links.

If you visit our website through a third-party referral, we may collect additional insights related to your browsing activity.

Cookies & Tracking Technologies

We utilize cookies, pixel tags, web beacons, and tracking scripts to monitor website performance and user engagement. These tools help us:

Personalize your browsing experience.
Improve website functionality and load times.
Retain login sessions and preferences.
Conduct analytical studies to enhance user interactions.

Managing Cookies

You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, disabling cookies may limit some features of our website.

How We Use the Information We Collect

The Agency processes collected data for the following purposes:

Service Optimization: Enhancing website performance and usability.
Marketing & Promotions: Delivering personalized product recommendations and exclusive offers.
Transaction Processing: Completing purchases and processing payments.
Security & Fraud Prevention: Monitoring for unauthorized access, data breaches, and suspicious activities.
Customer Support: Providing assistance via email, chat, or phone for service-related inquiries.
Regulatory Compliance: Ensuring adherence to data protection laws and business regulations.
Internal Analytics: Aggregating anonymized data for trend analysis and strategic improvements.

If you prefer not to receive promotional emails, you can opt-out by emailing support@theagency.com.

Sharing & Disclosure of Your Data

We do not sell, rent, or trade your personal data to third parties for marketing purposes. However, we may share your information in the following circumstances:

1. With Trusted Service Providers

We engage third-party partners to assist with:

Payment processing.
Email communications.
Customer relationship management.
Data security and fraud prevention.

These vendors are contractually obligated to safeguard your personal information and adhere to strict confidentiality agreements.

2. For Legal & Compliance Purposes

We may disclose your data if required by law, court order, or government regulation. This includes situations where it is necessary to:

Investigate fraudulent activities.
Protect intellectual property rights.
Respond to lawful requests from law enforcement agencies.

3. Aggregated or Anonymized Insights

We may anonymize data for statistical purposes, allowing us to generate industry insights without exposing personal details.

Accessing & Managing Your Data

You have the right to:

Review Your Information: Request access to the data we store about you.
Modify or Delete Information: Correct inaccuracies or request data deletion.
Opt-Out of Marketing Communications: Unsubscribe from newsletters and promotional messages.

To exercise these rights, contact us at support@theagency.com.

How We Protect Your Information

We implement technical and organizational measures to prevent unauthorized access, alteration, or destruction of your data. These safeguards include:

Encryption of Sensitive Data – Payment details and personal identifiers are encrypted.
Access Controls – Restricted access to authorized personnel only.
Regular Security Audits – Routine assessments to identify vulnerabilities.

Despite our best efforts, no online platform is completely secure. Users should take precautions when sharing sensitive information.

Data Transfers & Processing Locations

By using our services, you consent to data transfers across different regions. We process and store your information in countries where we operate, which may have different data protection laws.

For EU/EEA residents, we ensure compliance with the General Data Protection Regulation (GDPR) by utilizing:

Standard Contractual Clauses (SCCs) for international data transfers.
Data Processing Agreements (DPAs) with service providers.

If you are a resident of the European Economic Area (EEA), you have additional rights under GDPR, including the right to lodge a complaint with a data protection authority.

Privacy Policy Updates

We reserve the right to update this Privacy Policy as necessary. Changes will be posted on our website at www.theagency.com. In cases of significant revisions, we will notify users through email or website announcements.

Your continued use of our services after updates indicates acceptance of the revised terms.

Contact Info

If you have any questions, suggestions or wish to make a complaint, you may contact us at: